Design Policies

Turnaround Times
Most design jobs can be completed within 3 to 4 days. If we are unable to complete your job within that time frame, we will notify you prior to starting your job. If you require a faster turnaround time, a rush fee of 50% will apply.

Order Cancellation
Once a design job has been submitted, any cancellation requests will be subject to payment for work already completed at our standard design rate of $75 per hour. If the design work was purchased with a printing package and the project is completed before the design has been approved for printing, the printing can be cancelled and refunded, but the design work will be subject to the non-discounted design rate.

Supplied Files
When submitting files for design inclusion, you confirm that you have ownership of the images and design or the rights to reproduce these images and design elements in the media you have requested. You are responsible for finding and submitting any text, images, and logos you want included in your layout. All images must be submitted at 300dpi at the size they will be printed in one of the format(s) we accept. We are not responsible for grammar errors. Any text that you submit will be copied and pasted into your layout. You are responsible for reviewing your text for errors prior to your final approval.

All prepaid design projects include two revisions after the initial proof is submitted for approval. Additional revision work will be billed at the standard design rate of $75/hr.

It is your responsibility to approve your project in a timely manner. The print production turnaround time will not begin until you have approved your work. We will e-mail your proof and you are responsible for ensuring that our e-mails are not blocked by your spam filters or firewalls.